Privacy Policy
Please read carefully this Privacy Policy applicable to the access and use of the services provided by SANNA on the website sannaofficial.com.

This Privacy Policy applies to all visits, use of the site, as well as the content, information, recommendations, products, and/or services offered to you on or through the site. By accessing and using the site, you fully accept this Privacy Policy, in addition to any other applicable laws or regulations relevant to the site and the internet. If you do not agree with this Privacy Policy in its entirety, please leave the site.

SECTION 1 – ACCEPTANCE OF TERMS

By accessing and/or using this site, the user acknowledges having read and understood these General Terms and Conditions and the Privacy Policy, agrees with them, and will comply with all applicable laws and regulations under Colombian legislation. Furthermore, when the user uses any service provided on this site, such as chat, email, social media, or contests, they will also be subject to the rules, guidelines, policies, terms, and conditions applicable to that service.

SECTION 2 – PRIVACY POLICY

This site is committed to protecting personal data. For this reason, when you visit sannaofficial.com, we help you maintain control over your personal information online.

In compliance with Law 1581 of 2012 and Decree 1377 of 2013, SANNA, acting as the data controller or processor of the personal data it stores and collects from its customers in the course of its commercial activities, sales through its store network, online channels, or promotional events, among others, requires your authorization to continue processing your personal data under the Privacy Policy, available at sannaofficial.com.

The provided information may be processed, collected, stored, used, shared, updated, transmitted, and/or transferred to third parties in accordance with our data processing policies. This is done to carry out our commercial and promotional activities and to keep you informed about updates to our products, promotions, offers, and any other aspects related to our business activities.

SECTION 3 – PERSONAL INFORMATION

During your interaction with SANNA, we may collect personal information, such as your name, address, email, and social media profiles. We may also gather purchase-related information, including credit and debit card numbers, billing and shipping addresses.

SANNA collects demographic information, such as age ranges, preferences, and product interests. We may request personal information when you make a purchase, create an account, or use our services, promotions, social media, sweepstakes, surveys, or participate in any activities with SANNA.

SECTION 4 – COOKIES

Cookies are small files sent by the sannaofficial.com website and emails, stored in your browser, allowing the website to track your previous activity. Cookies provide us with information about your preferences and session, enabling you to navigate within certain areas of our website without re-entering your data.

Cookies allow us to create a more convenient and personalized shopping experience for you. For this purpose, SANNA may use a third party to place cookies on your computer and collect non-identifiable personal information. While cookies contain a unique user number, they do not collect or store any personally identifiable information. You can configure your internet browser not to accept cookies.

SECTION 5 – USE OF INFORMATION

We use the information collected about you to provide an enjoyable shopping experience, process your orders, and communicate offers about our products and services.

Your personal data will be used for purposes related to your order, such as notifying you of your order status or delivery. We may use your data to assess your creditworthiness, which may involve third-party resources.

If you have provided your personal data in connection with a promotion, event, or app (mobile or otherwise), we may send you emails or messages related to the service you requested. If you contact customer service, we will use your personal data (including your contact history) to address your inquiry and provide the best possible service. We may also contact you to request feedback after purchasing a product or service.

SECTION 6 – INFORMATION DISCLOSURE

SANNA treats your data confidentially and will not sell your data to third parties. Your data may only be disclosed to third parties if required by law. Additionally, third parties are contractually prohibited from using the data in any manner other than as required. Necessary steps are taken to ensure that our service providers and processors working on behalf of SANNA protect the confidentiality of your data.

SECTION 7 – YOUR RIGHTS AS A CUSTOMER

If you provide personal data through our website or other channels, this is done entirely voluntarily, and you grant us consent to use the data as outlined in this Privacy Policy. If you choose not to provide the requested information, you may not access certain user benefits. In some cases, only those who provide the necessary personal data can order products, use specific services, or take advantage of other activities and offers available on our site.

SANNA grants you the right to:

1. Access, update, and rectify your personal data.
2. Verify the authorization granted.
3. Be informed about how your personal data is used.
4. File complaints with the SIC if necessary.
5. Revoke authorization and request data deletion if your rights have not been respected.
6. Access, free of charge, the personal data you have voluntarily shared with SANNA.

SECTION 8 – APPLICABLE LAW AND JURISDICTION

These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Colombia. Any disputes arising from this document will be submitted to competent judges under Colombian law. Both SANNA and the user or buyer expressly waive any other jurisdiction due to their current or future domicile.

SECTION 9 – CONTACT INFORMATION

If you have any questions or comments about the site or these Terms and Conditions or if you wish to file a complaint related to the site, please contact us at:

Email: Contact@sannaofficial.com